Episode 8

full
Published on:

16th Dec 2024

Mythbusting Empathy with Maria Ross

Maria Ross emphasizes that true empathy is misunderstood, often confused with niceness or agreement, and instead should be about understanding and acting on others' perspectives.The Empathy Dilemma aims to support leaders in adapting to a post-pandemic world by balancing the needs of the business with those of their employees.

The conversation covers five foundational pillars of effective empathetic leadership: self-awareness, self-care, clarity, decisiveness, and creating joy at work. Ross also addresses myths about empathy, including the false notion that empathy is tied to gender. Leaders need to embrace empathy to increase engagement, innovation, and collaboration in today's complex work environment.

0:17 The Empathy Edge and Its Impact

01:20 The Empathy Dilemma: Addressing Leadership Challenges

04:10 Understanding Empathy: Myths and Realities

06:25 Empathy in Leadership: Practical Applications

07:23 Gender and Empathy in Leadership

19:12 The Five Pillars of Empathetic Leadership

24:07 Creating a Joyful Work Environment

31:19 Conclusion and Final Thoughts

Maria Ross is a speaker, author, strategist, and empathy advocate. She has spoken in front of TED stages and at top conferences and companies, and she’s been featured in NPR, Entrepreneur, and Forbes. Her newly-released book, The Empathy Dilemma, is described as “refreshing” by Dan Pink and a powerful “balance of empathy and accountability” by Dorie Clark. Maria lives in Northern California where you may find her sipping red wine, doing CrossFit, or indulging in a British crime drama.

Here's where you can listen to her TedTalk.

Download a free chapter of The Empathy Dilemma here.

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Emma Will See You Now
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Chad Prevost

Dr. Chad has advanced degrees in creative writing, literature, and theology. Being married to a psychotherapist has been another education. A workshop leader and entrepreneur, he has started and participated in writing and literary arts communities in New York, Austin, Atlanta and Chattanooga. He also has experience writing as a journalist for startups in tech and logistics. He is the author of several books of poetry, as well as interactive-fiction for youth. Over the years, he has innovated writing processes to foster reflection and insight, narrative strength, and authentic voice.